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Facilitation Skills  

Relating Skills[1]

Communication Styles

Communication Styles Chart

 

Submissive

Assertive

Aggressive

Characteristics

May be emotionally dishonest, indirect, self-denying, inhibited

Is appropriately: emotionally honest, direct, self-enhancing, expressive

Is inappropriately: emotionally honest, direct, self-enhancing at the expense of another, expressive

 

Your feelings when you engage in this behavior

Hurt, anxious at the time, and possibly angry later

Confident, capable, self-respecting at the time and later

Righteous, superior, powerful at the time, and possibly guilty later

 

The other person's feelings about self when you engage in this behavior

Guilty or superior

Valued, respected

Hurt, humiliated

 

 

The other person's feelings about you when you engage in this behavior

Pity, irritation

Generally respected

Angry, vengeful

 

 

Communications styles section adapted from:

Alberti & Emmons. (1975). Stand Up, Speak Out, Talk Back! New York : Pocket Books

Katz & Lawyer. (1985). Communication and Conflict Resolution Skills. Dubuque , IA : Kendall/Hunt

 

[1] Adapted with permission from Soil and Water Conservation District Outreach: A Handbook for Program Development, Implementation and Evaluation . Ohio Department of Natural Resources, Division of Soil and Water Conservation, 2003.